Refund policy

REFUND POLICY
HAVE CRAFTS LTD (DBA NoaCeramics)
Last Updated: March 13, 2025

  1. Returns & Refunds
    We offer hassle-free returns within 60 days of purchase. If you change your mind, we’ll refund you — no questions asked.

  2. Conditions for Return

  • Timeframe: 60 days from the delivery date.

  • Item Condition: Unused, undamaged, and in original packaging (with tags, if applicable).

  • Proof of Purchase: Order number or purchase receipt required.

  1. How to Initiate a Return

  • Contact us at hello@noaceramics.com with your:

    • Order number

    • Item(s) you wish to return

  • We’ll send you a prepaid return label (US customers only) or return instructions for international orders.

  1. Refund Process

  • Processing Time: 3-5 business days after receipt and inspection of the returned item(s).

  • Refund Method: Refunds will be issued to your original payment method (e.g., credit card, PayPal).

  1. Exchanges

  • Damaged/Defective Items: We will cover the return shipping and send a replacement at no extra cost.

  • Size/Color Exchanges: Exchanges are subject to availability. Please contact us first to confirm.

  1. Non-Refundable Items

  • Custom-made or personalized ceramics (unless received damaged or defective).

  • Gift cards.

  1. Shipping Costs

  • US Returns: Free return shipping with our prepaid label.

  • International Returns: Customers are responsible for return shipping costs.

  1. Lost or Damaged Returns
    We recommend using trackable shipping services. We are not responsible for returns lost in transit.

  2. Order Cancellations
    Orders may be canceled within 12 hours of placement. Contact us immediately if you wish to cancel.

  3. Contact Us
    For any questions, please contact us at:
    Email: hello@noaceramics.com
    Phone: +1 (530) 884-2809

Thank you for shopping with NoaCeramics. Your satisfaction is our priority!